PADMA Dimension Limited
1.1 This Medical and Wellness Disclaimer ("Disclaimer") applies to all access to and use of the digital platform, applications, audio content, AI-assisted experiences, and related services operated by PADMA Dimension Limited (the "Company").
1.2 This Disclaimer forms part of, and must be read together with, the Company's Terms and Conditions and Privacy Policy. In the event of inconsistency between this Disclaimer and other documents, this Disclaimer prevails in relation to medical, health, and wellbeing matters.
1.3 By accessing or using any part of the Services, you acknowledge that you have read, understood, and accepted this Disclaimer in full.
2.1 The Company does not provide:
2.2 All content and experiences made available via the platform are provided solely for general wellbeing, mindfulness, educational, and self-reflection purposes.
2.3 Nothing provided by the Company is intended to, or shall be construed as, a substitute for professional medical, psychological, psychiatric, or therapeutic care. The platform is a supportive wellness tool, not a clinical service.
3.1 Users acknowledge and agree that they must not rely on the platform for medical decision-making, diagnosis, or treatment of any kind.
3.2 Users remain solely responsible for:
3.3 Users must always seek advice from a qualified healthcare professional before making decisions relating to their physical or mental health.
3.4 The Company does not assess, screen, or evaluate the medical suitability of individual users. Access to the platform does not constitute a professional assessment of your health or fitness to participate.
4.1 Users are strongly advised to consult a qualified healthcare professional before using the platform if they:
4.2 Users must not use the platform as a reason to delay, avoid, discontinue, or modify any medical or mental health treatment without consulting their healthcare provider.
4.3 The Company reserves the right to restrict access to certain experiences based on user-provided information, in the interest of user safety.
5.1 Certain experiences may involve guided introspection, mindfulness, emotional reflection, or deep relaxation techniques.
5.2 Such content may be emotionally intense and is not suitable for all users. Individual responses to introspective content vary significantly and cannot be predicted.
5.3 Users must not engage with emotionally challenging content if they:
5.4 Users experiencing distress during or after use must stop immediately and seek appropriate professional support. The platform includes a "Regulate Now" grounding feature, but this is not a substitute for professional crisis support.
6.1 Users must:
6.2 Users with sensory sensitivities, hearing conditions (such as tinnitus or hyperacusis), or vestibular disorders must proceed with caution and consult their healthcare provider before use.
6.3 The platform may use binaural audio, spatial sound, or frequency-based techniques. These are not suitable for all users and are always optional. Users may disable frequency layers at any time.
7.1 The platform uses artificial intelligence to personalise experiences, recommend journeys, and adapt content based on user preferences and interactions.
7.2 AI-generated recommendations are not medical advice. They are based on pattern recognition and preference analysis, not clinical assessment.
7.3 Users should not interpret personalised recommendations as diagnostic, therapeutic, or prescriptive in nature.
7.4 The Company does not use AI to make decisions about a user's medical suitability, mental health status, or fitness to participate in any experience.
8.1 The platform is intended for users aged 8 years and above.
8.2 Users under 18 must have verifiable parental or guardian consent and appropriate supervision during use.
8.3 The platform does not replace paediatric, educational, child psychology, or therapeutic support services for minors.
8.4 Parents and guardians are responsible for assessing the suitability of content for their child and for monitoring their child's use of the platform.
8.5 Certain experiences may be restricted for users under 18 based on content intensity and emotional depth.
9.1 The Company makes no representations, warranties, or guarantees that use of the platform will:
9.2 Any references to "healing", "transformation", "integration", "regulation", or similar terms throughout our Services are used solely in a general wellbeing, experiential, or self-development sense and do not constitute medical or clinical claims.
9.3 Individual experiences vary. Results described by other users or in promotional materials are not guaranteed and should not be interpreted as typical outcomes.
10.1 The platform is not intended to function as a medical device and is not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) or any equivalent regulatory body.
10.2 The platform does not fall within the scope of the Medical Devices Regulation or the In Vitro Diagnostic Medical Devices Regulation as applicable in the United Kingdom.
10.3 If the regulatory status of any product, feature, or service changes, this Disclaimer and relevant documentation will be updated accordingly.
11.1 Where healing professionals, therapists, or practitioners use PADMA Dimension as a tool within their practice, they do so under their own professional responsibility and clinical judgement.
11.2 The Company does not provide clinical supervision, professional indemnity, or liability coverage for practitioners using the platform with their clients.
11.3 Practitioners must ensure their use of the platform complies with their professional body's code of conduct and relevant regulatory requirements.
11.4 The Company is not responsible for any outcomes arising from practitioner-directed use of the platform with clients.
12.1 To the fullest extent permitted by law, the Company excludes all liability for:
12.2 Nothing in this Disclaimer excludes or limits liability for:
13.1 The platform is not designed for emergency use and is not monitored for crisis situations. No staff member, AI system, or automated process monitors user safety in real time.
13.2 If you or someone you know is experiencing a mental health emergency, please contact the appropriate emergency services immediately.
13.3 For users outside the UK, please contact your local emergency services or mental health crisis line.
14.1 You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, losses, damages, or expenses (including reasonable legal fees) arising from:
15.1 If any provision of this Disclaimer is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
15.2 Any unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
16.1 This Disclaimer is governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Disclaimer.
17.1 The Company reserves the right to update this Disclaimer at any time. Changes will be posted on the Website with a revised effective date.
17.2 Material changes will be communicated via email or prominent notice on the platform.
17.3 Continued use of the Services after changes are posted constitutes acceptance of the updated Disclaimer.
PADMA Dimension Limited
24 Clifton Road
Harrow, Middlesex
HA3 9NS
United Kingdom
Email: connect@padmadimension.com
You may also contact the Information Commissioner's Office (ICO) at ico.org.uk or the Medicines and Healthcare products Regulatory Agency (MHRA) at gov.uk/mhra.