Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you access a website or digital service. They enable the website to recognise your device, store limited information relating to your session or preferences, and improve your browsing experience.

• Session cookies are temporary and expire automatically when you close your browser.
• Persistent cookies remain on your device for a set period or until you manually delete them.

• First-party cookies are set by us (PADMA Dimension) and are used to operate and improve our Services.
• Third-party cookies are set by external service providers (such as analytics or advertising platforms) and are subject to their own privacy and cookie policies.

Categories of Cookies We Use

We use cookies only where necessary, proportionate, and lawful. The following categories describe the types of cookies that may be deployed across our Services.

These cookies are essential for the operation and security of the Services and cannot be disabled via our cookie controls. They include cookies required for:

• Security and fraud prevention
• Authentication and session continuity
• Load balancing and infrastructure stability
• Cookie consent preference storage

Legal basis: PECR Regulation 6(4) exemption; UK GDPR Article 6(1)(f) (legitimate interests).

No consent required

These cookies allow us to understand how users interact with the Services so we can improve usability, performance, and content. Data collected may include:

• Pages viewed and navigation paths
• Session duration and bounce rates
• Aggregated device, browser, and location information
• Error diagnostics and performance metrics

Analytics data is collected in aggregated or pseudonymised form where possible. We currently use Google Analytics, which may set its own cookies. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites.

Legal basis: UK GDPR Article 6(1)(a) (consent).

Consent required

These cookies enable enhanced functionality and personalisation, such as remembering:

• Language or accessibility preferences
• Audio, visual, or interface settings (including light/dark mode)
• Saved non-sensitive preferences
• Form data for convenience (where you choose to save it)

These cookies do not carry out automated decision-making with legal or similarly significant effects.

Legal basis: UK GDPR Article 6(1)(a) (consent).

Consent required

Where enabled, these cookies may:

• Measure campaign effectiveness and reach
• Limit the frequency of advertisements shown to you
• Support remarketing via third-party platforms
• Build a profile of your interests for relevant content delivery

We do not deploy advertising or targeting cookies without your explicit consent. These cookies are disabled by default.

Legal basis: UK GDPR Article 6(1)(a) (consent).

Consent required

Specific Cookies We Use

The following table provides details of the specific cookies that may be set when you use our Services. This list is reviewed and updated periodically.

This table may not reflect every cookie set by third-party providers. We encourage you to review third-party cookie policies directly.

Similar Technologies

In addition to cookies, we may use equivalent technologies where lawful and appropriate, including:

• Web beacons and pixels: small transparent images used to measure engagement with emails or web pages
• Local storage (localStorage): browser-based storage used to save preferences such as theme settings
• Mobile SDKs: software development kits used for performance monitoring within mobile applications (where applicable)
• Device identifiers: used for security, fraud prevention, and session management

We do not use covert, invasive, or unfair tracking techniques. All technologies are deployed transparently and in accordance with applicable law.

Third-Party Providers

We may use trusted third-party service providers whose technologies set cookies on our behalf. These include providers for:

• Analytics (e.g. Google Analytics)
• Website security and performance (e.g. Cloudflare)
• Customer support and communication tools
• Payment processing (where applicable)
• Marketing and campaign measurement tools (subject to consent)

Third-party cookies are governed by the relevant provider's own privacy and cookie policies. We do not control their operation and are not responsible for their practices. We select providers who demonstrate appropriate data protection standards.

Consent Management

On your first visit to our Website, you will be presented with a cookie banner that allows you to:

• Accept all cookies
• Reject all non-essential cookies
• Customise your preferences by category

Non-essential cookies are not set unless you actively consent. Strictly necessary cookies are always active.

You may withdraw or amend your cookie consent at any time by:

• Using our cookie management tool (accessible via the website footer or settings icon)
• Adjusting your browser or device settings to block or delete cookies
• Manually clearing stored cookies from your browser

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Please note that disabling certain cookies may affect the functionality of the Services.

How to Manage Cookies in Your Browser

Most browsers allow you to control cookies through their settings. Here are links to cookie management instructions for common browsers:

For mobile devices, please refer to your device manufacturer's documentation for instructions on managing cookies and site data.

Mobile Applications

Where we provide mobile applications:

• Cookie-like technologies or SDKs may be used for security, performance monitoring, and crash reporting
• Advertising identifiers (such as Apple IDFA or Google GAID), where applicable, can be controlled via your device settings
• Consent for non-essential tracking within mobile applications will be obtained separately through in-app prompts

Children and Minors

We take children's privacy seriously.

• For users under 18, tracking is limited to strictly necessary technologies unless verifiable parental consent is obtained
• Advertising and targeting cookies are disabled by default for accounts identified as belonging to minors
• We do not knowingly process tracking data relating to children under 8 without verifiable parental consent
• Analytics cookies for minor users are configured to anonymise data at collection where technically feasible

Data Protection Rights

Where cookies involve personal data, processing is governed by UK GDPR. You have the right to:

• Withdraw consent at any time
• Object to processing based on legitimate interests
• Request access to, rectification of, or erasure of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

Further details of your rights are set out in our Privacy Policy.

Security and Data Minimisation

We apply appropriate technical and organisational measures to protect data collected via cookies and similar technologies. These include:

• Minimising the data collected to what is strictly necessary for each purpose
• Anonymising or pseudonymising data where feasible
• Implementing secure transmission protocols (TLS/SSL)
• Regularly reviewing and updating our cookie inventory
• Restricting access to cookie data to authorised personnel only

Changes to This Policy

We may update this Cookie Policy to reflect legal, technical, or operational changes. When we make changes:

• The updated policy will be posted on the Website with a revised "Last Updated" date
• Material updates will be communicated via a notice on the Website
• Where changes affect your consent, renewed consent will be sought before the changes take effect

Contact

For questions regarding this Cookie Policy, please contact:

Useful resources:

• UK ICO guidance: ico.org.uk
• About cookies: aboutcookies.org
• All about cookies: allaboutcookies.org
• Your online choices: youronlinechoices.com